fbpx

SIGN IN YOUR ACCOUNT TO HAVE ACCESS TO DIFFERENT FEATURES

FORGOT YOUR PASSWORD?

FORGOT YOUR DETAILS?

AAH, WAIT, I REMEMBER NOW!
  • LOGIN
  • NederlandsNederlands
    • English English
  • No products in cart.

De Kaaskamer van Amsterdam

  • Home
  • Webshop
    • Mijn account
    • Winkelmand
    • Afrekenpagina
  • Kazen
  • Winkel
  • Lunch
  • Horeca
  • Blog
  • Contact
  • Home
  • Terugbetaal- en retourneringsbeleid
 

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Search

Categories

  • De-Kaaskamer-Amsterdam

Recent Posts

  • Emmentaler AOP: de Grote Vriendelijke Reus

    Voor de herfst en winter halen we altijd de ech...
  • De kazen van het Massif du Mont d’Or

    De herfst luidt altijd een smakelijke broedertw...
  • Saint-Marcellin: Tijdloze kaas, zo in een bakje

    Saint-Marcellin is een uitdagend kaasje –...
  • Natuurboerderij Eytemaheert

    In de kop van Drenthe staat sinds 2015 kringloo...
  • Geitenkaas uit de Loire

    Kaas is cultuur, en geitenkaas is dé cultuur va...

Archives

  • november 2020
  • oktober 2020
  • september 2020
  • juli 2020
  • juli 2019
  • oktober 2018
  • maart 2018
  • november 2017
  • oktober 2017
  • augustus 2017
  • juni 2017
  • maart 2017
  • september 2016
  • juli 2016
  • juni 2016
  • mei 2016
  • april 2016
  • maart 2016
  • februari 2016
  • januari 2016
  • december 2015

Runstraat 7, 1016 GJ Amsterdam 

KVK: 72399287
Tel: 020-6233483

All rights reserved, De Kaaskamer van Amsterdam, 2019

Monday: 12:00 – 6:00 pm
Tuesday/Friday: 09:00 am – 6:00

Saturday: 9:00 am – 5:00 pm
Sunday: 12:00 pm – 5:00 pm

  • Home old 2
  • Winkel
  • Lunch
  • Horeca
  • FAQ
TOP